Ericsson Student for Helpdesk (Internship) in Caracas, Venezuela
We are now looking for a Help Desk professional that will be responsible for the coordination, management, execution and reactive maintenance activities to ensure that services provided to operators’ customers are continuously available and performing to Service Level Agreement (SLA).
This role is also responsible for receiving trouble reports from the operator's customer service desk (or from operator’s customers directly), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the customer service desk (or to operator’s customers).
You will also be responsible for customer affecting problems detected by other processes or through analysis, including informing the customer and resolving these specific problems to the customer's satisfaction.
You will provide support in the areas of:
- Enterprise User Event Management
- Enterprise User Incident Management
- Enterprise User Problem Management
- Enterprise User Contact Support
- Bachelor’s degree, in engineering (IT, Telecom)- Student or new graduate.
- ISEB/ISTQB Software Testing qualifications would be an advantage
- Knowledge of Managed Service Telecom Operations Practice
- Presentation & Communication skills
- Knowledge sharing and Collaboration skills
- English skills
- Delivering Results & Meeting Customer Expectations
- Cooperation with People
- Handling instructions & Procedures
- Applying Expertise & Technology
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.
With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
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Primary country and city: Venezuela, Bolivarian Republic of (VE) || || Caracas || IT
Req ID: 230007