DXC Technology Service Country Lead in Caracas, Venezuela
Provides operational expertise & leadership forsupported sites within the country in relation to each Site IT Operations,Infrastructure, Applications, Services and related services at the Customerlocation, in line with the Customer and DXC current best approach, leveragingglobal standards for installations, deployments and configurations andadvocates the use of the Customer approved globally standard tools.
Will provide expertise to supported sites within thecountry for IT knowledge driven input into the specified service scope,monitors service delivery performance and compliance with high focus onquality, standards, operational and excellence and delivery on time, rightfirst time.
Is able to interface with Customer, Customer partnerpersonnel and represent the interests of the local Customer business in suchdiscussions, has strong verbal and written skills in local language and is ableto communicate using non-technical & technical business English, free of jargon.
The ability to communicate across a broad span oforganizational levels is essential, as is the ability to adjust style tocircumstance and audience. Must maintain a high level of Customer satisfactionby ensuring clear business and technical solution alignment, clarifyingCustomer needs and ensuring that they are met.
Demonstrates skills and techniques which are in linewith the Information Technology Infrastructure Library (ITIL) and is able torepresent the local Customer business and the Customer global operationalfunctions in areas such as install/DE install, change, incident, problemmanagement and to be able to communicate business related issues and impacts inwhen such situations arise.
Identify, manage, and lead escalations through L3.Work with others to help manage escalations through L5.
Apply company solutions to meet highly complexcustomer and/or trade/company IT infrastructure & business needs.
Proactively and reactively look for solutions toprevent problems from occurring in team/technology area.
Change Management/Implementation: Independentlyreview, implement, and verify changes/solutions of high complexity and risk tomeet customer and/or trade/company Information Technology infrastructure needs.May lead or participate in a Change Advisory Board.
Work as part of a team, which may be virtual, global,and/or multi-functional. Lead teams which address operational processes andpolicies in work area. Seen as a resource to the team in one or more technicalor business areas. Becoming a trusted advisor inside and outside theteam/technology area. Typically advises or sets direction for.
Role Level Description
Applies a blend of subject matter, Customerenvironment, in-country knowledge and leadership expertise to solve simple andcomplex business & IT operations issues within current operations standardsand where/when appropriate recommends alternatives or workarounds.
Works on a diverse range of business and technologyprocesses as is relevant to the functions of the locations which are undertheir control, influences plans, delivery and decisions related to the CustomerIT & Business operations
Operates with a high degree of autonomy and exercisedindependent judgement with defined policies and procedures to select andappropriate solution to a given problem.
Should at all times display leadership behaviours andskills to set the direction, establishing data points, data meaning, and othervariables to make knowledge and factually driven decision making, validatingsuch decisions by way of a recommendation to key stakeholders and approvers.
Is required to operate a high degree of flexibilityand have exposure to a broad range of IT & Business operation challengesand able to demonstrate a capability for handling unique and newrequests.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities